FAQ

Shopping

Can I order by telephone?
For the security of our customers, we cannot take payment information over the phone at this time. If you need assistance navigating our site, please give us a call! We will be more than happy to help. You can call us at +1 (844) 385-9360

Monday to Friday from 9:30am-5pm PST.

Can I purchase the So Yummy cookbook or products at a retail location?
So Yummy products are currently only available through the online store.

What method of payment do you accept?
We accept Visa, American Express, Mastercard, Discover, Shop Pay, Shop Pay Installments*, PayPal, Apple Pay and Amazon Pay. We do not accept money orders, cash, or checks.

SHOP PAY INSTALLMENTS

What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or
later. Paying in installments on Shop Pay allows you to split your purchase
amount into 4 equal, biweekly installment payments—with 0% interest, no
hidden or late fees, and no impact on your credit score.* In some
instances, your first payment is due when you make your purchase;
otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay in
installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?
No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original
payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next
payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to
your original payment method within 3-10 business days.

Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

How can I change or cancel my order?
To make a change or cancel your order, please contact Customer Service at (844) 385-9360 or email hello@soyummy.com. Once your order has been processed and shipped, it can no longer be cancelled.

Do you offer gift wrapping?
Select items are available for a gift box option for an additional charge.

Shipping

How long will it take before my order ships?
We usually take 1-2 business days to process an order. Orders with Express shipping placed before 2 PM Pacific time are processed the same day.

What methods of shipping do you offer and what is the cost?
During checkout, you will be able to select your preferred method.
Economy Plus - Flat Rate $6.99
Standard - Flat Rate $12.99
Express- Varies from order to order

Do you ship internationally?
We currently only ship within the U.S., to all 50 states. We plan to offer international shipping sometime in the future. Thanks for your patience!

How do I track my order?
You will receive an email confirmation with tracking information as soon as your item has shipped. You can start tracking your order by clicking on the tracking number provided in the email. If for some reason you did not receive a shipping confirmation email, please email us at hello@soyummy.com and we will provide you with the tracking number.

What if I've received a damaged item?
Please contact us within 14 days of receiving your order at hello@soyummy.com with your name, order number and photos of the damaged item(s) and we will take care of the issue.

Route Protect

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.

If your order has not arrived, please file a claim with Route here.

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

What are Route’s Terms and Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Return/Refunds

How do I return an item?
Item(s) can be returned within 30 days of the delivery date for a refund unless an item is marked as “Final Sale”. Item(s) must be returned in their original condition, cookbooks must be sealed. If item(s) show signs of use, only store credit will be granted. Please email us at hello@soyummy.com to initiate a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow 3-5 business days to see the amount refunded back to your account. Please note, we do not refund return shipping costs.

How do I sign up to get emails about your latest products?
You can sign up for our newsletter right through our site. Please scroll to the bottom of the page and you will see the section to subscribe. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our email newsletters. Also, don’t forget to follow So Yummy on Facebook and Instagram and you’ll never miss our latest product news.

Customer Service

If you would like to get in contact with a Customer Service Representative, please give us a call at (844) 385-9360

Monday to Friday from 9:30am-5 pm PST or email us at hello@soyummy.com.

Business Opportunities

We would be happy to hear more about your goals and discuss how we can partner. Let us know where you're located and what company/brand you are with. We will connect you with the appropriate Brand Partnerships representative.

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.