FAQ

Shopping

Can I order by telephone?
For the security of our customers, we cannot take payment information over the phone at this time. If you need assistance navigating our site, please give us a call! We will be more than happy to help.  You can call us at +1 (310) 756-6901 Monday to Friday from 8am-5pm.

 

Can I purchase the So Yummy cookbook or products at a retail location?
So Yummy products are currently only available through the online store.

 

What method of payment do you accept?
We accept Visa, American Express, Mastercard, Discover, PayPal, Apple Pay and Amazon Pay. We do not accept money orders, cash, or checks.

 

How can I change or cancel my order?
To make a change or cancel your order, please contact Customer Service at 310-756-6901 or email hello@soyummy.com. Once your order has been processed and shipped, it can no longer be cancelled.

 

Do you offer gift wrapping?
Select items are available for a gift box option for an additional charge.

 

Shipping

How long will it take before my order ships?
We usually take 1-2 business days to process an order. Orders with Express shipping placed before 2 PM Pacific time are processed the same day.

 

What methods of shipping do you offer and what is the cost?   
During checkout, you will be able to select your preferred method.
Economy Plus - Flat Rate $6.99
Standard - Flat Rate $12.99
Express- Varies from order to order  

 

Do you ship internationally?
We currently only ship within the U.S., to all 50 states. We plan to offer international shipping sometime in the future. Thanks for your patience!

 

How do I track my order?
You will receive an email confirmation with tracking information as soon as your item has shipped. You can start tracking your order by clicking on the tracking number provided in the email. If for some reason you did not receive a shipping confirmation email, please email us at hello@soyummy.com and we will provide you with the tracking number.

 

What if I've received a damaged item?
Please contact us within 14 days of receiving your order at hello@soyummy.com with your name, order number and photos of the damaged item(s) and we will take care of the issue.

 

Return/Refunds

How do I return an item?
Item(s) can be returned within 14 days of the delivery date for a refund unless an item is marked as “Final Sale”. Please email us at hello@soyummy.com to initiate a return.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow 3-5 business days to see the amount refunded back to your account. Please note, we do not refund return shipping costs.

 

Newsletter

How do I sign up to get emails about your latest products?
You can sign up for our newsletter right through our site. Please scroll to the bottom of the page and you will see the section to subscribe. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our email newsletters. Also, don’t forget to follow So Yummy on Facebook and Instagram and you’ll never miss our latest product news.

 

Customer Service

If you would like to get in contact with a Customer Service Representative, please give us a call at (310) 756-6901 Monday to Friday from 8am-5 pm PST or email us at hello@soyummy.com.

 

Business Opportunities

We would be happy to hear more about your goals and discuss how we can partner. Let us know where you're located and what company/brand you are with. We will connect you with the appropriate Brand Partnerships representative.